Payment Policy

About Credit/Debit Card

As an operating standard, with the decision path easy to follow, all prices and transactions are in USD. Checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; the methods available for a particular order appear securely during checkout. The applicable store practice is presented with its practical consequence made explicit.

As a published store practice, with the applicable timing made explicit, secure payment data is handled by Shopify and authorized processors rather than stored in full by nuby; complete card numbers and verification codes are not retained. Issuers independently decide whether to approve, decline, verify, or place a temporary hold. This arrangement preserves the policy meaning and clarifies how it is applied.

For consistent order handling, with the store's obligation made direct, customers must submit correct billing and contact information. We can review or cancel a transaction that is unauthorized or presents significant fraud risk, while tax is charged only as required by applicable law. This formulation keeps the customer action and merchant responsibility aligned.

As part of our service commitment, with timing and responsibility read together, the original payment account receives every approved refund, with issuer processing commonly taking 5-10 business days after the credit is released. The published commitment can therefore be understood as one complete service rule.

Payment assistance: support@nubyshor.shop or 512-717-4112, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyshor.shop
Phone: 512-717-4112
Physical address: 6011 NW 67th Avenue Rd, Ocala, Florida, 34482, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)