Refund Policy

For a straightforward customer experience, with timing and responsibility read together, customers have 30 days from delivery to ask for a return or exchange without stating a reason. The published commitment can therefore be understood as one complete service rule.

From a customer-service perspective, with the operating boundary stated upfront, before dispatching a return, write to support@nubyshor.shop for authorization. Approved return shipping is paid by nuby, including no-reason requests, exchanges, and claims involving damage, defects, quality, an incorrect product, or an omitted product. The operational consequence is therefore stated in a form that is easy to follow.

For a straightforward customer experience, with the customer-facing result stated first, the no-reason program excludes personalized products, clearance and Final Sale items, gift cards, and intimate or hygiene-sensitive goods once opened. These exclusions do not reduce a customer's rights when an item arrives damaged, defective, wrong, or incomplete. This organization keeps the controlling condition and its effect together.

In keeping with our customer promise, with the governing store practice identified, return eligible merchandise safely and include supplied components and original packaging when reasonably possible. After receipt and inspection, an approved refund is issued to the original payment method; the bank or card issuer should post it within 5-10 business days after issuance. This presentation preserves the rule while making its practical operation explicit.

As part of our service commitment, with the customer action presented plainly, contact us promptly to cancel before fulfillment ships. A dispatched order is instead handled through the return terms stated here. This presentation keeps the customer-facing outcome easy to identify.

Authorized return address: 6011 NW 67th Avenue Rd, Ocala, Florida, 34482, United States

Refund and exchange support: support@nubyshor.shop or 512-717-4112, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyshor.shop
Phone: 512-717-4112
Physical address: 6011 NW 67th Avenue Rd, Ocala, Florida, 34482, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)